Yes we do. Please email us for all international shipping enquiries at firstname.lastname@example.org
In stock items will be shipped within 2 business days. Not in stock items will be shipped within 4 weeks. If you would like to check current stock levels please email us at email@example.com
Delivery details will be provided in your confirmation email, delivery usually takes 2-3 business days depending on your location.
Please contact us directly to check lead times. We do hold some stock but not every available dimension/finish/variation.
We ship via Australia Post. Long parcels will be shipped via courier. Tracking information will be provided in your order confirmation email.
Whilst many of our knobs, handles and lip-pulls may be used on cabinetry attached to integrated refrigerators, dishwashers and other heavy accessories, we cannot guarantee the products for this use. Our knobs, handles and lip-pulls are designed, and tested, for cupboard doors and drawers and use smaller gauge fixings than appliance handles. Appliance manufacturers design handles to suit the requirements of their specific appliance. Before selecting a knob, handle or lip-pull, please consider the ergonomics of the application. In addition, as a general rule, we would recommend selecting a handle that you can get your hand behind for a decent ‘pull’ for integrated appliances. Previously our handles have been installed on integrated applications. It’s up to you and your installer to decide the suitability.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please make sure you have read our terms and conditions before reaching out.
Incorrect or faulty
If the order you receive has arrived to you as incorrect from your order placed, or you believe it is faulty, please contact us by email at firstname.lastname@example.org within (3) days of receipt of goods. Once we authorise the refund and provide you with return instructions, you must return the goods within 7 working days.
Change of mind
All returned items must be in new, unused, re-saleable condition. All refunds are subject to our inspection for return outcomes. Refunds will be issued less shipping costs. We reserve the right to deny a return if it does not meet our returns policy. Please contact us via email at email@example.com within (3) days of receipt of goods.
Unfortunately not. We recommend purchasing a single handle before placing a large quantity order to check its suitability.
Due to the nature of our hand made products and natural finishes please expect slight variations. We will do our best to pack your order with the most similar finishes. All our orders are quality checked.