Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
If you need to cancel your order, please contact us at hithere@linearstandard.com.au within the first twelve (12) hours, so we can confirm whether your items have been received or dispatched by our warehouse. Once your cancellation is confirmed, your payment will be automatically refunded to the original method of payment.
How can I track my order?
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a notification. You can track your order using the shipping confirmation email, which includes your tracking number and a link to the courier’s website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our friendly customer service team as soon as possible. You can reach us by emailing hithere@linearstandard.com.au or via our contact page.
To help us assist you promptly, please include your order number, your preferred contact details, and a brief description of the issue.
We will do our very best to support you as quickly as possible.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy on most products. To be eligible for a return, items must be unused, in their original condition, and include all original packaging.
For full details on eligible products and the returns process, please refer to our Returns Policy page.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are dispatched from our warehouse 2 to 3 times per week. Once dispatched, Australia Post estimates delivery within 5 to 7 business days.
If you are shipping outside of Australia, please contact us so we can arrange shipping directly for you.
You will receive a dispatch confirmation email with a tracking link so you can follow your parcel on its journey.
If you have any questions, please don’t hesitate to contact our customer service team at hithere@linearstandard.com.au.
Do you offer expedited shipping?
Do you offer expedited shipping?
If you require express shipping, please email hithere@linearstandard.com.au to request a quote.
If you need your items urgently, you are also welcome to arrange collection from our Mornington warehouse through our customer service team at the same email address.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes. Please contact us immediately at hithere@linearstandard.com.au.
