We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please make sure you have read our terms and conditions before reaching out.
Incorrect or faulty
If the order you receive has arrived to you as incorrect from your order placed, or you believe it is faulty, please contact us by email at hithere@linearstandard.com.au within (3) days of receipt of goods. Once we authorise the refund and provide you with return instructions, you must return the goods within 7 working days.
Change of mind
All returned items must be in new, unused, re-saleable condition. All refunds are subject to our inspection for return outcomes. Refunds will be issued less shipping costs. We reserve the right to deny a return if it does not meet our returns policy. Please contact us via email at hithere@linearstandard.com.au within (3) days of receipt of goods.