Frequently Asked Questions
Orders & Purchases
Product lead times & stock availability
Product lead times & stock availability
We hold good stock in our warehouse; however, please allow up to 4 weeks lead time if your items are not currently in stock.
Please note that adding an item to your cart does not indicate stock availability. If your project is urgent and you would like to check current stock levels, please contact us prior to placing your order, as stock levels change daily.
While we endeavour to maintain consistent stock, occasional supplier and freight delays may occur. During these periods, some products may have lead times of up to 12 weeks. If your order is affected, our team will keep you informed of the expected delivery timeframe.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our friendly customer service team as soon as possible. You can reach us by emailing hithere@linearstandard.com.au or via our contact page.
To help us assist you promptly, please include your order number, your preferred contact details, and a brief description of the issue.
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
We will do our very best to support you as quickly as possible.
Do you offer any handles that match Boston Oak?
Do you offer any handles that match Boston Oak?
As timber is a natural material, it can be difficult to achieve an exact match to laminate finishes such as Boston Oak. For the closest result, we recommend selecting one of our Raw Oak timber handles and staining it to suit your chosen laminate or timber finish.
Please note that our Raw Oak products are supplied unfinished and should be sealed or coated prior to installation to protect the timber and achieve the desired finish.
As our timber ranges are crafted from natural timber, each piece will feature its own unique characteristics. Variations in colour, grain, texture and weight are a natural part of the material and are not considered product faults. While our warehouse team takes care to match timber tones and grain as closely as possible when packing orders, slight variations between pieces should be expected.
How do I select the correct Hanging Rail Set for my project?
How do I select the correct Hanging Rail Set for my project?
If you would like professional advice on selecting the most suitable pre-configured Hanging Rail Set for your cabinetry span or application, our team is here to help.
Please contact our friendly and knowledgeable staff at hithere@linearstandard.com.au for personalised assistance.
We can also help with custom requirements, including individual components or unique rail configurations tailored to your project.
Returns & Exchange
How do I cancel or edit an order?
How do I cancel or edit an order?
If you need to cancel or make changes to your order, please contact us at hithere@linearstandard.com.au within 12 hours of placing your order. We'll confirm whether your order has already been dispatched from our warehouse.
If your order has not yet been dispatched, we'll do our best to accommodate your requested changes, subject to availability. If you choose to cancel your order before it has been dispatched, we'll process your cancellation and automatically issue a refund to your original payment method.
Once an order has been dispatched, we're unable to make changes or cancel it.
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy on most products. To be eligible for a return, items must be unused, in their original condition, and include all original packaging.
For full details on eligible products and the returns process, please refer to our Returns Policy page.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How can I track my order?
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a notification. You can track your order using the shipping confirmation email, which includes your tracking number and a link to the courier’s website.
How long does shipping take?
How long does shipping take?
Orders are dispatched from our warehouse in Mornington, VIC 2 to 3 times per week.
Once dispatched, Australia Post estimates delivery within 3 to 7 business days, depending on your location.
Longer or larger parcels will be shipped via TNT Express.
You will receive a dispatch confirmation email with a tracking link, allowing you to follow your parcel’s journey and estimated delivery time.
If you have any questions, please don’t hesitate to contact our customer service team at hithere@linearstandard.com.au.
Do you offer expedited shipping?
Do you offer expedited shipping?
If you require express shipping, please email hithere@linearstandard.com.au to request a quote.
If you need your items urgently, you are also welcome to arrange collection from our Mornington warehouse through our customer service team at the same email address.
Do you offer international shipping?
Do you offer international shipping?
We ship internationally to most destinations. As our website does not currently support international checkout, all overseas orders are processed manually.
To prepare a shipping quote, please email hithere@linearstandard.com.au with:
- your full shipping address
- mobile phone number
- the quantity, size and finish of the items you wish to order.
Shipping costs are calculated based on the size and weight of your order. We will provide a shipping quotation, estimated delivery timeframe and payment instructions before processing your order.
Temporary suspension of U.S. shipping
Temporary suspension of U.S. shipping
Due to recent changes to U.S. import regulations, including the removal of the duty-free threshold and the introduction of tariffs on incoming shipments, we have temporarily suspended orders shipping to the United States.
We sincerely apologise for any inconvenience and appreciate your understanding. We are actively reviewing solutions with our international shipping partners and hope to resume shipping to the U.S. as soon as we can provide a smooth and transparent experience for our customers.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes. Please contact us immediately at hithere@linearstandard.com.au.
